To give you extra peace of mind when shopping for gifts during Black Friday and the holiday season, we have extended our returns period for both online and in-store purchases.

Items purchased between 2nd November 2026 and 15th December 2026 can be returned up until 12th January 2027. 

Purchases made before 2 November and from 16th December 2026 onward are subject to our standard 28-day return policy.

Note: All returns are subject to standard return conditions and must be accompanied by a valid proof of purchase (order confirmation or store receipt). Items must be unworn, unused, with all original packaging, tags, and labels attached.

How to Return Your Items

1. Online Purchases Returned by Post (Distribution Centre)

  • How to return: Use our online returns portal via the website to generate your return label and post your parcel back.
  • Refund method: Refunds will be credited to your original payment method.
  • Please note: We do not offer direct exchanges for orders returned via our postal distribution centres.

2. Online Purchases Returned In-Store (UK & US Orders)

  • Eligibility: Online orders placed in the UK and US can be returned or exchanged at any mainline AllSaints store.
  • Conditions:
    • The store must trade in the same currency as your original purchase.
    • You can receive either a full refund to your original payment method or exchange the item in-store.
  • Exclusions:
    • International/European online orders must be returned by post using the online returns portal.
    • Mainline stores cannot process returns for Outlet or Concession purchases.

3. In-Store Purchases (Mainline Stores)

  • How to return: Bring your items and original till receipt to any mainline AllSaints store trading in the same currency as purchase.
  • You can choose between a full refund to your original payment method or an exchange in-store.
  • Exclusions: In-store purchases cannot be returned via post or through our online returns portal. Mainline stores cannot accept Outlet or Concession returns.

4. Outlet Store Purchases

  • Policy: Outlet purchases are eligible for exchanges or gift card refunds only.
  • How to return: Return your unworn items with proof of purchase to an AllSaints Outlet store trading in the same currency.
  • Exclusions: Online orders cannot be returned or exchanged at outlet stores.

5. Department Store Concessions

  • Policy: AllSaints concession counters inside department stores operate under the host department store’s individual return policy and are not covered by this extended policy.
  • Exclusions: Online orders and mainline store purchases cannot be returned or exchanged at concession counters.