UK & US WEBSITES

If you've recently placed an order, we're already working on processing it or it may be en route to you!

Be sure to check your email inbox, spam, and junk folders for our shipping email notification with all the tracking details.

ORDER TRACKING:

Our couriers, DPD & UPS, will also keep you in the loop through email and SMS notifications.

A few things to note:

  • Some items may come from different locations, and may have separate tracking numbers
  • If you are not home, your order may be delivered to a neighbour or sent to a local Pickup shop
  • Check the Your DPD App or UPS MyChoice to manage your delivery and track your parcel
  • Check your delivery preferences, with your neighbours, your designated safe place, and any prior communication from the courier.
  • Still can't locate your parcel? Email ask@allsaints.com or get in touch via Live chat, and we'll take care of it for you
  • If we suspect that your parcel is lost, we may need to raise an investigation on your behalf. Please contact us via live chat, phone, or email so we can collect the necessary information and share a declaration form with you.Please note that AllSaints can only raise an investigation within 25 days from the dispatch date, for both outbound orders and returns.

EUROPEAN & INTERNATIONAL WEBSITES

UNDELIVERED ORDERS/MISSING ITEMS

Check your dispatch tracking number to confirm the location of your parcel.

ORDER TRACKING:

If your International order cannot be located despite the tracking showing “Delivered” or is determined as lost by the courier, you will need to fill a declaration form and send it to ask@allsaints.com. This will allow us to look into this with our courier partner.

In order for us to look into this with our courier partner, we will need you to fill out a declaration form. Please select the one you need depending on the courier partner used to deliver your parcel (DPD or DHL/Fedex) and send it to ask@allsaints.com.

Please note that AllSaints can only raise an investigation within 25 days from the dispatch date, for both outbound orders and returns.

ITEMS RECEIVED DAMAGED

We kindly ask you to send photos of:

  • 1. the damaged item; and
  • 2. the inner and outer packaging.
  • Our team will make sure to support you with your order

RETURN NOT RECEIVED OR PROCESSED

We’re sorry that your return has not yet been processed. Please check your email or SMS regarding your delivery. If you are still unable to locate your parcel please reach out to our Customer Experience team.