• For International returns, please allow up to 10 business days for your return to reach us.
  • For European returns, please allow up to 7 business days for for return to reach us.
  • Returns processing may take longer during busy promotional periods or if you're returning an item from a more remote location.
  • Once received at our distribution centre, returns are generally processed within a few business days.
  • Track your return using the DHL tracking number provided when you completed your return request on the International returns portal.
  • emote locations will take a little longer.during busy promotional periods returns processing wmay take longer.
  • Once your return has been processed and you have received your Refund Confirmation email, please allow a few business days for the refund to reflect in your available funds. This can vary depending on your bank and payment method.
  • You will be refunded via your original form of payment. Please contact our Customer experience team if you have any refund queries.